Infrastructure inspection
Assess the overall health and functionality of the IT infrastructure, including servers, networking equipment and workstations.
Hardware installation
Check and update hardware such as servers, switches, routers and storage devices, and replace anything that has issues.
Software updates and maintenance
Install operating system updates, patches and security fixes on servers and workstations.
Server administration
Update network and server devices so everything performs at its best. This is usually done after working hours.
Data backup and recovery
Check that data backups are up to date, which is essential for disaster recovery scenarios.
User support
Provide technical assistance to users facing IT issues and troubleshoot software and hardware problems on individual workstations.
Remote access and VPN management
Manage remote access solutions for employees working off-site.
Network management
Monitor and manage the network so that it stays fast, secure and available.
Documentation
Update documentation covering configurations, changes and troubleshooting procedures, and maintain an inventory of hardware and software assets.
Training and education
Educate non-IT users about changes such as operating system updates and new Microsoft application features.
